If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you.Razer does make available some basic external spare parts at , but we are unable to supply any internal parts or repair guides.If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer. Try your Stereo Headset Adaptor on another controller if you can.If the adaptor works on the second controller, try updating the first controller again.
You can also find the serial number on the bottom panel of the original retail box.
Razer products are designed to work well beyond when the warranty has expired.
However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source.
Can y'all make their Gamertags show up right away, like on the 360?
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